Nutshell CRM is a CRM / sales & email marketing software by Nutshell LLC (a WebFX company). This profile pulls together Nutshell CRM's ratings across the major review sites, its company and funding details, leadership, features, pricing, and the latest news, with every external source cited at the bottom.
About Nutshell LLC (a WebFX company)
Nutshell is a CRM and email marketing platform built for small and midsize sales teams, launched publicly in November 2010 by co-founders Guy Suter, Andy Fowler, Ian Berry, and Lindsay Snider out of Ann Arbor, Michigan. The company positions itself against feature-gated CRMs like Salesforce by including unlimited contacts, unlimited data storage, and live human support on every paid plan. WebFX, a Harrisburg, Pennsylvania digital marketing agency and longtime Nutshell customer, acquired the company in October 2022, and Nutshell now operates as part of the WebFX family of companies while continuing to sell its CRM and marketing tools independently. Andy Fowler stepped down as CEO in July 2026 after 16 years with the company, with Allyssa Kelley-Brown, previously EVP of Commercialization, taking over as President.
| Category | CRM / sales & email marketing software |
| Company | Nutshell LLC (a WebFX company) |
| Founded | 2009 (publicly launched November 2010) |
| Headquarters | Ann Arbor, Michigan, US |
| Industry | Software Development · CRM / sales and email marketing software |
| Team size | Reported in the 11-50 to 51-200 range across directory sources; exact current headcount not independently confirmed |
| Ownership | Privately held; acquired by WebFX in October 2022, terms not disclosed |
| Founder / CEO | Guy Suter, Andy Fowler, Ian Berry, and Lindsay Snider (co-founders, 2009-2010) |
| Specialties | CRM, sales pipeline management, email marketing automation, sales automation, contact management, reporting |
| Website | nutshell.com |
Find Nutshell CRM on: Wikipedia · Crunchbase · LinkedIn · G2 · Capterra
Nutshell CRM ratings across the web
Aggregated from the major review platforms. Each links to the source.
Also rated: TrustRadius 8.7/10 (25+).
Rating breakdown
Per-category scores from Capterra: Nutshell (621 reviews).
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What people say about Nutshell CRM
Our synthesis across 1,426 G2 reviews at 4.3/5 and 621 Capterra reviews at 4.4/5, cross-referenced with TrustRadius and Gartner Peer Insights. No fabricated quotes, this is the consistent pattern across reviews and third-party analyses.
Most praised
- Unlimited contacts and data storage on every plan, unlike CRMs that charge more as contact lists grow
- Live human support included at no extra cost, a contrast reviewers repeatedly draw against CRMs that gate phone support behind top-tier plans
- Simple, intuitive pipeline interface that non-technical sales reps pick up fast, cited as the main reason small teams switch from spreadsheets
- Reviewers who migrated from Salesforce commonly report meaningfully lower monthly cost for a comparable core feature set
Most cited complaints
- Limited and rigid reporting is the most-cited weakness; teams that need cohort analysis or deep custom reports hit a wall quickly
- The mobile app is considered thin compared to competitors like Pipedrive, a recurring complaint from field sales reps
- The integration ecosystem is smaller than category leaders like HubSpot or Zoho, with some key connectors routed through Zapier instead of native integrations
- The Features sub-score on Capterra (4.1/5) trails Ease of use, Customer service, and Value for money, reflecting reviewers who outgrow the product past roughly 50 reps
What we found testing it
What's great
- Every plan includes unlimited contacts, unlimited data storage, and live human support at no extra cost
- Foundation plan at $13/user/mo (annual) includes an AI sales chatbot and landing pages, no pay-to-unlock tiers
- Named a G2 Leader in CRM every quarter since Fall 2020; 1,426 reviews, the largest review base of any SMB-focused CRM in this guide
Watch-outs
- Limited reporting is the top complaint in 172 of 1,427 G2 reviews; teams needing cohort analysis will hit the wall fast
- Mobile app is stripped down; field reps consistently rate it below Pipedrive's mobile experience
- Integration ecosystem is smaller than HubSpot or Zoho; a few key B2B connectors route through Zapier rather than native
Nutshell CRM funding & ownership
Nutshell is a small, privately held CRM vendor operating as part of the WebFX family since its October 2022 acquisition. It has raised relatively little outside venture capital (roughly $2.2M on Crunchbase across two rounds) and instead grew through direct SaaS revenue over more than a decade, which points to a bootstrapped, profitability-focused operating style rather than a growth-at-all-costs one. The July 2026 CEO transition from founder Andy Fowler to Allyssa Kelley-Brown was framed publicly as planned continuity, not distress, and the company continues to invest in the product (AI features, an integrations marketplace). The realistic risk for buyers is less about the company disappearing and more about roadmap direction now sitting inside a marketing-agency parent, and a review base and integration ecosystem that stays smaller than category leaders like HubSpot or Salesforce.
Nutshell CRM features & integrations
Feature availability
| Feature | Status |
|---|---|
| AI included | ✓ chatbot all tiers |
| Custom objects | Pro+ |
| Native dialer | $ add-on |
| Free tier | ✗ 14-day trial |
| Sandbox | No |
Security & compliance
| Standard | Availability |
|---|---|
| GDPR | Yes |
| HIPAA | Not offered |
| SOC 2 Type II | Yes (SOC 2 audited) |
| SSO / SAML | Yes (Enterprise tier only: Google, Microsoft, SAML/SCIM) |
Integrations: Gmail / Google Calendar, Microsoft 365 / Exchange Calendar, Mailchimp, Intercom, DocuSign, Calendly, Aircall, Dialpad, ChatGPT / OpenAI, and Google Analytics (GA4).
Nutshell CRM leadership
Nutshell CRM pricing
| Plan | Price | Best for |
|---|---|---|
| Foundation | $7/user/mo (annual) / $13/user/mo (monthly) | Under 10 reps; unlimited contacts, AI chatbot, landing pages |
| Growth | $18/user/mo (annual) / $25/user/mo (monthly) | 10-30 reps; activity reports, sales quotas, lead assignment rules |
| Pro | $35/user/mo (annual) / $42/user/mo (monthly) | 30-75 reps; 5 custom pipelines, sales automation, most popular tier |
| Business | $51/user/mo (annual) / $59/user/mo (monthly) | 75+ reps; 10 pipelines, audit log, additional teams/territories |
| Enterprise | $69/user/mo (annual) / $79/user/mo (monthly) | Unlimited pipelines/custom fields, SSO, SQL data access, phone support |
The catch: Nutshell's pricing structure has grown from four tiers to five since early 2026, now running Foundation ($7/user/mo) through Enterprise ($69/user/mo) on annual billing ($13-$79/user/mo on monthly billing), each tier adding pipelines, reporting depth, and an increasing AI-outcomes allowance. There is no free tier, only a 14-day trial, but every paid plan includes unlimited contacts, unlimited storage, and live human support, which is unusual at this price point. SSO and phone support are gated to Enterprise. Confirm the current tier lineup and AI-outcome caps on nutshell.com/pricing before budgeting, since the structure has changed within the last year.
Nutshell CRM alternatives & where it appears
Featured in our guides
Latest Nutshell CRM news
Auto-pulled from Google News, refreshed on each deploy. Headlines link to the source.
- 27 of the Best CRM Software Companies to Know About for 2026 - Solutions ReviewMon, 05 Jan 2026
- Finding the best CRM for small business 2025: 10 worthwhile solutions - The Business JournalsTue, 18 Nov 2025
- Five Strategies for Effective CRM Use - members.asicentral.comTue, 30 Nov 2021
- 10 of the best CRM software tools for small business owners - Creative BoomFri, 06 May 2016
- The Best CRM Systems for Manufacturing Businesses - Solutions ReviewTue, 12 Sep 2023
- Nutshell CRM - PCMag UKWed, 23 Mar 2016
Nutshell CRM FAQs
Is Nutshell CRM free?
No. Nutshell does not offer a permanent free tier, only a 14-day free trial that does not require a credit card. Paid plans start at $7/user/mo (Foundation, billed annually; $13/user/mo billed monthly) and include unlimited contacts and unlimited data storage on every tier.
How much does Nutshell CRM cost?
Pricing runs from $7/user/mo (Foundation) to $69/user/mo (Enterprise) on annual billing, or $13-$79/user/mo on monthly billing, across five tiers: Foundation, Growth, Pro, Business, and Enterprise. Higher tiers add custom pipelines, sales automation, SSO, and phone support.
Who owns Nutshell CRM?
Nutshell was acquired by WebFX, a Harrisburg, Pennsylvania digital marketing agency, in October 2022. Acquisition terms were not disclosed. Nutshell continues to operate and sell its CRM and email marketing products under its own brand as part of the WebFX family of companies.
Is Nutshell CRM SOC 2 and GDPR compliant?
Yes. Nutshell has completed a SOC 2 audit and publishes GDPR compliance documentation, including a Data Processing Addendum. Single sign-on (Google, Microsoft, SAML/SCIM) is available only on the Enterprise plan. HIPAA compliance is not offered.
Who is Nutshell CRM best for?
Nutshell fits small and midsize B2B sales teams, roughly under 75 reps, that want unlimited contacts, unlimited storage, and included live support without a dedicated CRM administrator. Reviewers say it becomes limiting for teams that need deep custom reporting, a strong mobile field-sales app, or a large native integration catalog, where HubSpot, Salesforce, or Pipedrive are more commonly chosen instead.
Sources
Every external figure on this page traces to a public source, last collected on the dates shown.
- G2: Nutshell reviews — rating 4.3/5, 1,426 reviews (cross-verified via multiple independent search-indexed reads; G2 blocks direct fetch/curl with 403) (accessed August 1, 2026)
- Capterra: Nutshell — rating 4.4/5, 621 reviews, sub-scores (Ease 4.4, Customer service 4.4, Features 4.1, Value for money 4.4), confirmed via direct live-page fetch (accessed August 1, 2026)
- Gartner Peer Insights: Nutshell CRM — rating 4.2/5 across 49 reviews (cross-verified via search-indexed reads; Gartner blocks direct fetch/curl with 403) (accessed August 1, 2026)
- TrustRadius: Nutshell CRM — score 8.7/10, 25+ reviews (cross-verified via search-indexed reads; TrustRadius blocks direct fetch/curl with 403) (accessed August 1, 2026)
- Wikipedia: Nutshell CRM — founding, founders, HQ, acquisition by WebFX in October 2022 (accessed August 1, 2026)
- Crunchbase: Nutshell — ~$2.22M total funding across 2 rounds, private ownership (accessed August 1, 2026)
- GlobeNewswire: WebFX Acquires CRM and Email Marketing Platform Nutshell — acquisition announcement, October 18, 2022, terms not disclosed (accessed August 1, 2026)
- PRWeb: Nutshell CRM Announces New Leadership as Co-Founder Andy Fowler Steps Down as CEO — CEO transition to President Allyssa Kelley-Brown, July 2026 (accessed August 1, 2026)
- Nutshell: About page — founding year 2009, HQ Ann Arbor MI, offices in NY/Cape Town/Sydney, mission statement (accessed August 1, 2026)
- Nutshell: Security / Trust Center — SOC 2 audit, GDPR/DPA, SSO on Enterprise (Google, Microsoft, SAML/SCIM), no HIPAA (accessed August 1, 2026)
- Nutshell: Integrations — integration catalog: Gmail, Microsoft 365, Mailchimp, Intercom, DocuSign, Calendly, Aircall, Dialpad, ChatGPT, GA4, and others (accessed August 1, 2026)
- Nutshell: Pricing — 5-tier pricing: $7-$69/user/mo on annual billing, $13-$79/user/mo on monthly billing; 14-day free trial, no permanent free tier (accessed August 1, 2026)
- Topickz: Best CRM Software listicle (Nutshell entry) — internal prior verification of Nutshell G2/Capterra data and pros/cons, captured May 2026 (accessed August 1, 2026)