Gorgias is an E-commerce customer support helpdesk by Gorgias Inc. This profile pulls together Gorgias's ratings across the major review sites, its company and funding details, leadership, features, pricing, and the latest news, with every external source cited at the bottom.
About Gorgias Inc.
Gorgias is a customer support and helpdesk platform built specifically for e-commerce brands.
Founded in 2015 by Romain Lapeyre and Alex Plugaru in San Francisco, Gorgias integrates deeply with Shopify, WooCommerce, and BigCommerce to give support agents full order context within each customer ticket.
The platform unifies email, live chat, SMS, Instagram, Facebook, and voice support in one inbox, with e-commerce-specific automation for order modification, refund processing, and FAQ deflection.
Gorgias serves over 14,000 merchants including Steve Madden, TUSHY, and Marine Layer. The company raised $30M in Series C funding in 2021 and is profitable. Gorgias competes with Zendesk and Freshdesk but focuses exclusively on e-commerce.
| Category | E-commerce customer support helpdesk |
| Company | Gorgias Inc. |
| Founded | 2015 |
| Headquarters | San Francisco, California, US |
| Industry | Software Development · Customer Support / E-commerce |
| Team size | ~250-350 |
| Ownership | Private, Series C ($30M, 2021) |
| Founder / CEO | Romain Lapeyre (CEO) and Alex Plugaru (CTO) |
| Specialties | E-commerce helpdesk, Shopify support, omnichannel customer support, AI ticket deflection |
| Website | gorgias.com |
Find Gorgias on: Wikipedia · Crunchbase · LinkedIn · G2 · Capterra
Gorgias ratings across the web
Aggregated from the major review platforms. Each links to the source.
Rating breakdown
Per-category scores from G2 and Capterra, ~800 reviews, 2025-2026.
Who uses Gorgias
Gorgias reviews from Topickz readers
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What people say about Gorgias
Our synthesis across ~800 G2 and Capterra reviews, 2025-2026. No fabricated quotes, this is the consistent pattern across reviews and third-party analyses.
Most praised
- Native Shopify order data in every ticket eliminates tab-switching
- Macro automation deflects repetitive tickets without AI hallucinations
- Best Shopify integration of any helpdesk platform
- AI ticket deflection rate consistently beats other tools for e-commerce FAQs
Most cited complaints
- Pricing scales steeply with ticket volume beyond Starter plan
- Voice support quality still maturing
- Less suitable for non-e-commerce businesses
What we found testing it
What's great
- Ticket-based pricing with unlimited agents; a 5-person support team pays the same as a 20-person one at the same volume
- Native Shopify, Magento, and BigCommerce integrations pull order data, refund buttons, and subscription info into the ticket sidebar
- AI Agent at $0.90-$1.00/resolution with a documented track record on ecommerce use cases like WISMO, return status, and refund requests
Watch-outs
- AI Agent tickets are double-billed: you pay the helpdesk ticket and the $0.90-$1.00 per AI resolution separately
- Ticket-based pricing becomes unpredictable with volume spikes; a Black Friday event can trigger overage at $0.36-$0.40/ticket
- Designed entirely around ecommerce; B2B SaaS or services teams get minimal value from the platform-specific integrations
Gorgias funding & ownership
| Round | Amount | Date | Lead investor |
|---|---|---|---|
| Seed | $1.5M | 2017 | Y Combinator |
| Series A | $14M | 2020 | Alven |
| Series B | $25M | 2020 | SaaStr Fund |
| Series C | $30M | 2021 | Shopify Ventures |
Gorgias features & integrations
Security & compliance
| Standard | Availability |
|---|---|
| GDPR | Yes |
| HIPAA | No |
| SOC 2 Type II | Yes (Type II) |
| SSO / SAML | Yes (Advanced+) |
Integrations: Shopify, WooCommerce, BigCommerce, Magento, Klaviyo, Yotpo, Recharge, Returnly, Loop Returns, Attentive, Postscript, ShipBob, and ShipStation.
Gorgias leadership
Gorgias pricing
| Plan | Price | Best for |
|---|---|---|
| Starter | $10/mo | Early-stage stores, 50 tickets/month |
| Basic | $60/mo | Growing stores, 300 tickets/month |
| Pro | $360/mo | Established brands, 2,000 tickets/month |
| Advanced | $900/mo | High-volume brands, 5,000 tickets/month |
The catch: Gorgias charges per ticket volume (not per agent). Starter: $10/month for 50 tickets. Basic: $60/month for 300 tickets. Pro: $360/month for 2,000 tickets. Advanced: $900/month for 5,000 tickets. Overage at $0.40/ticket.
Many growing brands hit the Basic-to-Pro jump quickly.
Gorgias alternatives & where it appears
Featured in our guides
Gorgias product changelog
What Gorgias has actually shipped, summarized from its own release notes and dated. Not auto-generated, updated as part of our freshness checks.
- February 1, 2026
- October 1, 2025
Shopify Checkout integration
Support agents can modify checkout and add discounts directly from Gorgias.
Source - February 1, 2025
Latest Gorgias news
Auto-pulled from Google News, refreshed on each deploy. Headlines link to the source.
- Contact Center Technology Stack: Ecommerce Guide (2026) - ShopifyThu, 27 Aug 2026
- Thankful and Gorgias Partner and Offer Ecommerce Brands Customer Service AI With an Exclusive Automation Starter Pack - Newswire.comMon, 17 Oct 2022
- Lingpad X Gorgias: The Unbeatable Duo for Ecommerce Support Agents to Overcome Language Barriers - Small Business TrendsWed, 10 Jul 2024
- Gorgias Revenue 2024: $72.6M Est., $42.4M Raised - GetLatkaFri, 09 Apr 2021
- Shouldn’t customer service AI remember you? Siena to expand 'Agent of Record' combining purchase history with support and social - VentureBeatTue, 06 Oct 2026
- Ecommerce Support Specialist: Role & Skills 2026 - ClickPostTue, 30 Sep 2025
Gorgias FAQs
How does Gorgias pricing work?
Is Gorgias only for Shopify stores?
Does Gorgias have AI features?
Sources
Every external figure on this page traces to a public source, last collected on the dates shown.
- Gorgias website — Product and pricing (accessed 2026-09-02)
- G2 Gorgias reviews — User reviews (accessed 2026-09-02)
- Gorgias Series C announcement — Funding details (accessed 2026-09-02)