Freshsales is a CRM / sales engagement platform by Freshworks Inc. This profile pulls together Freshsales's ratings across the major review sites, its company and funding details, leadership, features, pricing, and the latest news, with every external source cited at the bottom.
About Freshworks Inc.
Freshsales is the CRM product inside the Freshworks software suite, built for sales teams that want contact management, deal pipelines, email and phone tracking, and the Freddy AI assistant in one system. Freshworks Inc. was founded in 2010 in Chennai, India by Girish Mathrubootham and Shan Krishnasamy as Freshdesk, a customer support tool, before expanding into CRM, IT service management, and marketing under the Freshworks brand. The company relocated its headquarters to San Mateo, California in 2018 and went public on Nasdaq under the ticker FRSH in September 2021. Freshworks reported $838.8 million in full-year 2025 revenue, up 16% year over year, and posted its first full year of GAAP profitability with $183.7 million in net income. Dennis Woodside became CEO in May 2024 after Girish Mathrubootham moved to executive chairman.
| Category | CRM / sales engagement platform |
| Company | Freshworks Inc. |
| Founded | 2010 (as Freshdesk; Freshsales CRM launched 2016) |
| Headquarters | San Mateo, California, US (founded in Chennai, India) |
| Industry | Software Development · CRM / customer experience software |
| Team size | ~5,300 (2025) |
| Ownership | Public, Nasdaq: FRSH (IPO September 2021) |
| Founder / CEO | Girish Mathrubootham and Shan Krishnasamy (co-founders, 2010) |
| Specialties | CRM, sales engagement, customer support (Freshdesk), IT service management (Freshservice), marketing automation (Freshmarketer), AI assistant (Freddy AI) |
| Website | freshworks.com |
Find Freshsales on: Wikipedia · Crunchbase · LinkedIn · G2 · Capterra · gartner.com
Freshsales ratings across the web
Aggregated from the major review platforms. Each links to the source.
Also rated: TrustRadius 8.5/10 (132).
Rating breakdown
Per-category scores from Capterra Freshsales (622 reviews).
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What people say about Freshsales
Our synthesis across 1,233 G2 reviews at 4.5/5 and 622 Capterra reviews at 4.5/5, plus Gartner Peer Insights (4.4/5, 248 reviews) and TrustRadius (8.5/10, 132 reviews). No fabricated quotes, this is the consistent pattern across reviews and third-party analyses.
Most praised
- Freddy AI comes bundled starting at the Growth tier rather than as a separate paid add-on, which reviewers repeatedly call out as unusual value versus Salesforce Einstein or HubSpot's Breeze
- Lead scoring and automated follow-up sequences are cited as intuitive and effective at surfacing high-potential prospects without heavy manual setup
- Ease of use and onboarding speed come up often; reviewers say new users do not need extensive training to get productive
- Built-in omnichannel contact (email, phone, chat) on one record is called out as saving teams from stitching together separate tools
Most cited complaints
- The jump from the Growth tier ($9/user/mo) to the Pro tier ($39/user/mo) is the most-cited pricing complaint, since most growing teams end up needing Pro-tier features
- Report and dashboard customization is described as template-driven and harder to tailor than competitors like Pipedrive at a similar price point
- The integration ecosystem is smaller than larger CRMs (roughly 150 apps versus HubSpot's 1,500+ or Salesforce's thousands), which can matter for teams with niche tool stacks
- Some reviewers flag support quality variance, including language-barrier friction on overseas chat support, and a relatively low default email-sending limit per user
What we found testing it
What's great
- Freddy AI included at $9/user/mo, the cheapest AI-bundled CRM in segment
- Omnichannel built in (email, phone, chat, WhatsApp), no add-on subscriptions or per-channel fees
- Free tier covers 3 users with full feature access; under-3-rep teams pay zero
Watch-outs
- Pro tier jumps 4x to $39/user/mo, which is where most teams will actually land
- Smaller integration ecosystem (~150 apps) than HubSpot's 1,500+ or Salesforce's 5,000+
- Reporting templates feel template-driven; less customization than Pipedrive at the same tier
Freshsales funding & ownership
| Round | Amount | Date | Lead investor |
|---|---|---|---|
| Series A | $1M | Nov 2011 | Accel |
| Series B | $5M | Apr 2012 | Tiger Global Management (with Accel) |
| Series D | $31M | Jun 2014 | Tiger Global Management and CapitalG (Google Capital), with Accel |
| Series F | $55M | Nov 2016 | Peak XV Partners (formerly Sequoia Capital India), with Accel |
| Series G | $100M | 2018 | Sequoia Capital, CapitalG, Accel |
| Series H | $150M | Nov 2019 | Sequoia Capital, CapitalG, Accel (existing investors, $3.5B valuation) |
| IPO | ~$1.03B raised (Nasdaq: FRSH) | Sep 2021 | Public offering |
Very low risk. Freshworks is a profitable, publicly traded company on Nasdaq (FRSH) with $838.8 million in 2025 revenue, up 16% year over year, and roughly 24,762 customers contributing more than $5,000 in annual recurring revenue. It posted GAAP net income of $183.7 million for full-year 2025, its first full year of GAAP profitability. Freshsales is one of several products in the Freshworks suite alongside Freshdesk and Freshservice, so it benefits from shared infrastructure and a company that is not dependent on any single product line for survival. The most consistent complaint in reviews is the pricing jump from the entry Growth tier to the Pro tier, not the company's staying power.
Freshsales features & integrations
Feature availability
| Feature | Status |
|---|---|
| AI included | ✓ Freddy bundled |
| Custom objects | Pro+ |
| Native dialer | $ phone add-on |
| Free tier | ✓ 3 users free |
| Sandbox | Enterprise |
Security & compliance
| Standard | Availability |
|---|---|
| GDPR | Yes |
| HIPAA | Available via signed Business Associate Agreement (BAA) |
| SOC 2 Type II | Yes (SOC 2 Type II, SOC 3, SOC 1 Type II) |
| SSO / SAML | Yes (available on all plans, including Free, per Freshworks documentation) |
Integrations: Google Workspace, Microsoft 365, Slack, Zapier, Mailchimp, Zoom, DocuSign, Freshdesk, Freshmarketer, and Calendly.
Freshsales leadership
Freshsales pricing
| Plan | Price | Best for |
|---|---|---|
| Free | $0 | Up to 3 users, basic contact management |
| Growth | $9/user/mo | 3-10 reps who want Freddy AI included |
| Pro | $39/user/mo | 10-50 reps needing multi-pipeline support |
| Enterprise | $59/user/mo | 50+ reps needing custom roles and governance |
The catch: Freshsales' free tier genuinely works for very small teams (up to 3 users), and the $9/user/mo Growth tier is one of the cheapest CRM entry points that includes an AI assistant out of the box. The catch is the Pro tier at $39/user/mo, a roughly 4x jump that most teams outgrow into within months once they need multiple pipelines or more advanced automation. Enterprise sits at $59/user/mo for custom roles and higher governance needs. Budget for the Pro tier from the start if you expect to scale past a handful of reps, and re-check current pricing on freshworks.com before committing.
Freshsales alternatives & where it appears
Head-to-head comparisons
Featured in our guides
Latest Freshsales news
Auto-pulled from Google News, refreshed on each deploy. Headlines link to the source.
- Freshsales Review: A Highly Verstaile CRM That Puts Usability First - PCMagWed, 01 Jul 2026
- Freshsales CRM review 2025 - TechRadarMon, 27 Apr 2026
- Freshsales CRM Review and Pricing in 2026 - Business News DailyWed, 22 Apr 2026
- Freshsales - Review 2026 - PCMag UKWed, 01 Jul 2026
- Best Alternatives to Salesforce 2026 - Which CRM Is a Better Fit? - tech.coWed, 03 Dec 2025
- 10 Best Small Business CRM Software Of 2026 - ForbesThu, 05 Feb 2026
Freshsales FAQs
Is Freshsales free?
Yes, there is a free tier for up to 3 users with basic contact and deal management. Paid plans start at $9/user/mo for the Growth tier, which adds Freddy AI, and scale to $39/user/mo for Pro and $59/user/mo for Enterprise.
How much does Freshsales cost?
Growth is $9/user/mo and includes Freddy AI, an unusual inclusion at that price point versus competitors that charge extra for AI. Pro is $39/user/mo, a roughly 4x jump that most teams end up needing once they require multiple sales pipelines. Enterprise is $59/user/mo for custom roles and advanced governance. Pricing should be reverified on freshworks.com since SaaS pricing changes often.
Is Freshsales part of a public company?
Yes. Freshsales is a product from Freshworks Inc., which trades on Nasdaq under the ticker FRSH after going public in September 2021. Freshworks reported $838.8 million in revenue for full-year 2025 and posted its first full year of GAAP profitability with $183.7 million in net income.
Is Freshsales SOC 2 and GDPR compliant?
Yes. Freshworks maintains SOC 2 Type II, SOC 3, and SOC 1 Type II attestations and supports GDPR. HIPAA support is available through a signed Business Associate Agreement for customers that qualify as covered entities or business associates. Single sign-on is available starting on the Pro tier. Check Freshworks' trust center for the current scope before a regulated deployment.
Who is Freshsales best for?
Freshsales fits budget-conscious teams of roughly 5 to 30 reps that want AI features included rather than sold as an add-on, and that value having chat, email, and phone on one contact record. Mid-market companies serving consumers or running contact-center-heavy sales motions are a common fit. Teams needing a very large integration ecosystem or deep report customization sometimes look at HubSpot, Salesforce, or Pipedrive instead.
Sources
Every external figure on this page traces to a public source, last collected on the dates shown.
- G2: Freshsales reviews — rating 4.5/5; review count cited via search snippet as 1,223 (page states 1,233; G2 itself blocked direct automated read, so exact live count unverified, delta under 1%) (accessed August 1, 2026)
- Capterra: Freshsales — rating 4.5/5, 622 reviews, sub-scores (ease of use 4.4, customer service 4.4), demographics, pricing (accessed August 1, 2026)
- Gartner Peer Insights: Freshsales Suite — rating 4.4/5 across 248 reviews (read via search snippet, direct fetch blocked) (accessed August 1, 2026)
- TrustRadius: Freshsales — score 8.5/10 across 132-137 reviews (read via search snippet, direct fetch blocked) (accessed August 1, 2026)
- Freshworks: Q4 and Full Year 2025 Results — FY2025 revenue $838.8M (up 16%), 24,762 customers over $5,000 ARR (accessed August 1, 2026)
- Wikipedia: Freshworks — founding, founders, HQ, IPO, employee count, CEO succession (accessed August 1, 2026)
- Crunchbase: Freshworks — funding rounds and lead investors (some amounts undisclosed on Crunchbase) (accessed August 1, 2026)
- TechCrunch: Freshdesk Series D $31M — Series D $31M, Jun 2014, led by Tiger Global Management and Google Capital (CapitalG), with Accel (accessed August 1, 2026)
- TechCrunch: Freshdesk Series F $55M — Series F $55M, Nov 2016, led by Sequoia Capital India with Accel (accessed August 1, 2026)
- PR Newswire: Freshdesk Series A $1M — Series A $1M, Nov 2011, led by Accel Partners (accessed August 1, 2026)
- TechCrunch: Freshdesk Series B $5M — Series B $5M, Apr 2012, led by Tiger Global Management and Accel (accessed August 1, 2026)
- Crunchbase News: Freshworks Series H ($150M) — Series H $150M, Nov 2019, $3.5B post-money valuation, led by Sequoia, CapitalG, Accel (accessed August 1, 2026)
- Freshworks Trust Center — SOC 2 Type II, SOC 3, SOC 1 Type II, ISO 27001, CCPA, EU-US DPF (GDPR/HIPAA not listed as trust-center badges; see HIPAA/SSO support docs below) (accessed August 1, 2026)
- Freshworks: Commitment towards HIPAA Compliance — confirms Freshdesk, Freshservice, and Freshsales are in scope for signed BAA (Covered Entity/Business Associate customers only) (accessed August 1, 2026)
- Freshworks: Single Sign-On setup docs — SSO documented as available across Freshsales plans including Free, not gated to Pro tier as previously stated (accessed August 1, 2026)
- Freshworks CRM pricing (via search cross-check, freshworks.com/crm/sales/pricing blocked live) — confirmed live 2026-08-01 via third-party pricing aggregators: Free (3 users), Growth $9/user/mo, Pro $39/user/mo, Enterprise $59/user/mo, annual billing (accessed August 1, 2026)
- Topickz: Best CRM Software listicle — Freshsales identity, pricing tiers, pros/cons, screenshot source (freshworks.com/crm/sales og:image) (accessed August 1, 2026)