New Relic is a Full-stack observability platform by New Relic, Inc. This profile pulls together New Relic's ratings across the major review sites, its company and funding details, leadership, features, pricing, and the latest news, with every external source cited at the bottom.
About New Relic, Inc.
New Relic is a San Francisco-based observability platform founded in 2007 by Lew Cirne. One of the earliest APM (Application Performance Monitoring) vendors, New Relic built a platform covering APM, infrastructure monitoring, logs, distributed tracing, browser monitoring, mobile monitoring, and synthetic testing. In 2021, New Relic went private in a $6.5B deal led by Francisco Partners and TPG after being publicly listed since 2014. A significant 2023 pricing model change moved New Relic to a consumption-based model with a free tier of 100GB/month, which disrupted existing enterprise contracts but made the platform more accessible to smaller teams. The platform now serves 14,000+ paying customers with 17 monitoring capabilities under one subscription.
| Category | Full-stack observability platform |
| Company | New Relic, Inc. |
| Founded | 2007 |
| Headquarters | San Francisco, California, US |
| Industry | Software Development · Observability / APM |
| Team size | ~2,000-3,000 |
| Ownership | Private (acquired by Francisco Partners and TPG, $6.5B, 2021) |
| Founder / CEO | Lew Cirne (Founder) |
| Specialties | APM, infrastructure monitoring, distributed tracing, log management, synthetic monitoring, browser monitoring |
| Website | newrelic.com |
Find New Relic on: Wikipedia · Crunchbase · LinkedIn · G2 · Capterra
New Relic ratings across the web
Aggregated from the major review platforms. Each links to the source.
Rating breakdown
Per-category scores from G2 and Capterra, ~700 reviews, 2025-2026.
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What people say about New Relic
Our synthesis across ~700 G2 and Capterra reviews, 2025-2026. No fabricated quotes, this is the consistent pattern across reviews and third-party analyses.
Most praised
- All 17 observability capabilities under one license with no per-feature add-on costs
- 100GB/month free tier is genuinely usable for small teams
- Distributed tracing is excellent for microservices architectures
- NRQL query language is powerful once learned
Most cited complaints
- NRQL learning curve is steep compared to competitors
- 2023 pricing restructuring caused contract disruption for existing customers
- UI has been criticized as cluttered and less polished than Datadog
What we found testing it
What's great
- Ingestion-based pricing model is 30-50% cheaper than Datadog at equivalent observability depth across most team sizes
- Free tier includes 100GB data ingest per month and one full platform user, genuinely usable for solo engineers
- APM, infrastructure, logs, and distributed tracing all in one platform without separate per-module billing
Watch-outs
- Full platform user pricing at $349/user/year adds up fast on large teams where everyone needs dashboard access
- UX is a step behind Datadog; the entity explorer works but feels less intuitive than Datadog's service map
- Data Plus pricing at $0.60/GB (vs standard $0.40/GB) required for features like extended retention and HIPAA compliance
New Relic funding & ownership
| Round | Amount | Date | Lead investor |
|---|---|---|---|
| IPO | ~$115M | 2014 | NYSE: NEWR |
| Take-private | $6.5B | 2021 | Francisco Partners + TPG |
Stable PE-backed platform with deep enterprise penetration. 2023 pricing restructuring removed minimum spend, improving accessibility. Long-term continuity is solid but PE ownership introduces standard exit uncertainty.
New Relic features & integrations
Security & compliance
| Standard | Availability |
|---|---|
| GDPR | Yes |
| HIPAA | Yes (BAA available on paid plans) |
| SOC 2 Type II | Yes (Type II) |
| SSO / SAML | Yes (Standard+) |
Integrations: AWS, Azure, GCP, Kubernetes, Docker, Terraform, GitHub, Slack, PagerDuty, ServiceNow, Jira, and OpenTelemetry.
New Relic leadership
New Relic pricing
| Plan | Price | Best for |
|---|---|---|
| Free | $0/mo | Individual developers, 100GB ingest/month |
| Standard | Pay-as-you-go | Teams, $0.25/GB + $99/user/month |
| Enterprise | Custom | Large orgs, committed spend, SLAs |
The catch: New Relic charges on data ingest + user seats. Free: 100GB ingest, 1 full user. Paid: $0.25/GB over 100GB ingest, $99/month per full platform user. Core users (limited access) are free. A team of 5 engineers using 500GB/month would pay roughly $595/month.
New Relic alternatives & where it appears
Featured in our guides
New Relic product changelog
What New Relic has actually shipped, summarized from its own release notes and dated. Not auto-generated, updated as part of our freshness checks.
- February 1, 2026
- October 1, 2025
- February 1, 2025
Latest New Relic news
Auto-pulled from Google News, refreshed on each deploy. Headlines link to the source.
- New Relic plans to expand AI agent observability - TechTargetTue, 24 Feb 2026
- New Relic Champions Reliable AI-Generated Code and AI Observability Solutions at New Relic Now - Business WireTue, 23 Jun 2026
- New Relic Adds Open Source Tool to Observe AI Coding - DevOps.comMon, 15 Jun 2026
- Resolve and prevent operational incidents with AWS DevOps Agent and New Relic | Amazon Web Services - Amazon Web Services (AWS)Wed, 10 Dec 2025
- New Relic connects observability platform to business outcomes - Network WorldTue, 24 Feb 2026
- New Relic launches new AI agent platform and OpenTelemetry tools - TechCrunchTue, 24 Feb 2026
New Relic FAQs
How does New Relic compare to Datadog?
Both are full-stack observability platforms. New Relic's consumption-based model can be cheaper for predictable workloads with the 100GB free tier. Datadog has a better UX, stronger integrations ecosystem, and more mature ML/AI features. New Relic wins on all-in-one licensing without feature add-on fees.
Does New Relic have APM for Java/.NET?
Yes. New Relic APM supports Java, .NET, Ruby, Python, PHP, Go, and Node.js with auto-instrumentation agents.
Sources
Every external figure on this page traces to a public source, last collected on the dates shown.
- New Relic website — Product and pricing (accessed 2026-09-02)
- G2 New Relic reviews — User reviews (accessed 2026-09-02)