Gorgias is an E-commerce customer support helpdesk by Gorgias Inc. This profile pulls together Gorgias's ratings across the major review sites, its company and funding details, leadership, features, pricing, and the latest news, with every external source cited at the bottom.
About Gorgias Inc.
Gorgias is a customer support and helpdesk platform built specifically for e-commerce brands. Founded in 2015 by Romain Lapeyre and Alex Plugaru in San Francisco, Gorgias integrates deeply with Shopify, WooCommerce, and BigCommerce to give support agents full order context within each customer ticket. The platform unifies email, live chat, SMS, Instagram, Facebook, and voice support in one inbox, with e-commerce-specific automation for order modification, refund processing, and FAQ deflection. Gorgias serves over 14,000 merchants including Steve Madden, TUSHY, and Marine Layer. The company raised $30M in Series C funding in 2021 and is profitable. Gorgias competes with Zendesk and Freshdesk but focuses exclusively on e-commerce.
| Category | E-commerce customer support helpdesk |
| Company | Gorgias Inc. |
| Founded | 2015 |
| Headquarters | San Francisco, California, US |
| Industry | Software Development · Customer Support / E-commerce |
| Team size | ~250-350 |
| Ownership | Private, Series C ($30M, 2021) |
| Founder / CEO | Romain Lapeyre (CEO) and Alex Plugaru (CTO) |
| Specialties | E-commerce helpdesk, Shopify support, omnichannel customer support, AI ticket deflection |
| Website | gorgias.com |
Find Gorgias on: Wikipedia · Crunchbase · LinkedIn · G2 · Capterra
Gorgias ratings across the web
Aggregated from the major review platforms. Each links to the source.
Rating breakdown
Per-category scores from G2 and Capterra, ~800 reviews, 2025-2026.
Who uses Gorgias
Gorgias reviews from Topickz readers
Reader-submitted and moderated. This is separate from the third-party scores above. Verified-buyer reviews are labeled.
Be the first to review Gorgias. Your honest take helps the next buyer decide.
Review Gorgias
Your honest take, in about two minutes. We verify each review before it publishes.
Review submitted. You're entered!
Your giveaway entry token:
Screenshot this token and keep it safe. We draw 10 winners every month and email them, so watch the inbox for the email you entered with. Your review is showing below now and goes live once our editors verify it. Terms.
What people say about Gorgias
Our synthesis across ~800 G2 and Capterra reviews, 2025-2026. No fabricated quotes, this is the consistent pattern across reviews and third-party analyses.
Most praised
- Native Shopify order data in every ticket eliminates tab-switching
- Macro automation deflects repetitive tickets without AI hallucinations
- Best Shopify integration of any helpdesk platform
- AI ticket deflection rate consistently beats other tools for e-commerce FAQs
Most cited complaints
- Pricing scales steeply with ticket volume beyond Starter plan
- Voice support quality still maturing
- Less suitable for non-e-commerce businesses
What we found testing it
What's great
- Ticket-based pricing with unlimited agents; a 5-person support team pays the same as a 20-person one at the same volume
- Native Shopify, Magento, and BigCommerce integrations pull order data, refund buttons, and subscription info into the ticket sidebar
- AI Agent at $0.90-$1.00/resolution with a documented track record on ecommerce use cases like WISMO, return status, and refund requests
Watch-outs
- AI Agent tickets are double-billed: you pay the helpdesk ticket and the $0.90-$1.00 per AI resolution separately
- Ticket-based pricing becomes unpredictable with volume spikes; a Black Friday event can trigger overage at $0.36-$0.40/ticket
- Designed entirely around ecommerce; B2B SaaS or services teams get minimal value from the platform-specific integrations
Gorgias funding & ownership
| Round | Amount | Date | Lead investor |
|---|---|---|---|
| Seed | $1.5M | 2017 | Y Combinator |
| Series A | $14M | 2020 | Alven |
| Series B | $25M | 2020 | SaaStr Fund |
| Series C | $30M | 2021 | Shopify Ventures |
Strong. Profitable, $56M raised, Shopify Ventures backing (strategic alignment), 14K+ merchant customers. Dominant positioning in e-commerce helpdesk. Viable long-term for Shopify ecosystem merchants.
Gorgias features & integrations
Security & compliance
| Standard | Availability |
|---|---|
| GDPR | Yes |
| HIPAA | No |
| SOC 2 Type II | Yes (Type II) |
| SSO / SAML | Yes (Advanced+) |
Integrations: Shopify, WooCommerce, BigCommerce, Magento, Klaviyo, Yotpo, Recharge, Returnly, Loop Returns, Attentive, Postscript, ShipBob, and ShipStation.
Gorgias leadership
Gorgias pricing
| Plan | Price | Best for |
|---|---|---|
| Starter | $10/mo | Early-stage stores, 50 tickets/month |
| Basic | $60/mo | Growing stores, 300 tickets/month |
| Pro | $360/mo | Established brands, 2,000 tickets/month |
| Advanced | $900/mo | High-volume brands, 5,000 tickets/month |
The catch: Gorgias charges per ticket volume (not per agent). Starter: $10/month for 50 tickets. Basic: $60/month for 300 tickets. Pro: $360/month for 2,000 tickets. Advanced: $900/month for 5,000 tickets. Overage at $0.40/ticket. Many growing brands hit the Basic-to-Pro jump quickly.
Gorgias alternatives & where it appears
Featured in our guides
Gorgias product changelog
What Gorgias has actually shipped, summarized from its own release notes and dated. Not auto-generated, updated as part of our freshness checks.
- February 1, 2026
- October 1, 2025
Shopify Checkout integration
Support agents can modify checkout and add discounts directly from Gorgias.
Source - February 1, 2025
Latest Gorgias news
Auto-pulled from Google News, refreshed on each deploy. Headlines link to the source.
- Contact Center Technology Stack: Ecommerce Guide (2026) - ShopifyThu, 27 Aug 2026
- Romain Lapeyre - analyticsinsight.netThu, 04 Dec 2025
- Top 10: Customer Support Platforms - Technology MagazineWed, 23 Jul 2025
- AI-First Support Takes Center Stage as Small Businesses Rethink Helpdesk Software in 2026 - ACCESS NewswireWed, 02 Sep 2026
- 11 Best AI Chatbots for Customer Service in 2026 - CybernewsMon, 22 Dec 2025
- The 10 Best Customer Service Apps of 2026 - ShopifyFri, 10 Apr 2026
Gorgias FAQs
How does Gorgias pricing work?
Gorgias charges per monthly ticket (support message) not per agent. Unlimited agents on all plans. This benefits teams with many agents handling lower volume; it hurts high-volume stores.
Is Gorgias only for Shopify stores?
Gorgias integrates with Shopify, WooCommerce, BigCommerce, and Magento. But it's most powerful with Shopify. Non-e-commerce businesses should look at Zendesk or Freshdesk instead.
Does Gorgias have AI features?
Yes. Gorgias AI Agent (launched 2025-2026) can autonomously handle tier-1 support tickets including order status, return requests, and FAQs without human intervention.
Sources
Every external figure on this page traces to a public source, last collected on the dates shown.
- Gorgias website — Product and pricing (accessed 2026-09-02)
- G2 Gorgias reviews — User reviews (accessed 2026-09-02)
- Gorgias Series C announcement — Funding details (accessed 2026-09-02)