Every price here was read directly from Close's pricing page on August 15, 2026, and is re-checked by September 15, 2026. Prices in USD, read directly from close.com and Close's own Help Center. No vendor pays for placement. See our affiliate disclosure.
The short answer
Close’s seat price is $9 to $139 per user a month on annual billing (Solo to Scale), and that’s the smallest of three bills you’ll actually see. Calls and SMS meter separately through Twilio pay-as-you-go rates, and a second pool of AI credits meters Chloe Voice Agents, lead enrichment, and auto-updates.
Most of Close’s AI is genuinely free: Chloe Chat, Notetaker, and AI Search never touch the credit balance. It’s specifically the features that place or process a phone call where the meter runs, and if you use Chloe to make calls for you, you pay for that call twice, once in credits, once in telephony minutes.
For a phone-heavy team, the seat price is a floor, not the number to budget from.
Close's seat prices, annual and monthly
| Plan | Annual (per mo) | Monthly | Seat minimum | What it is for |
|---|---|---|---|---|
| Solo | $9 | $19 | 1 user max | A single operator or freelancer. Capped at 1 user, 10K leads, no workflows |
| Essentials | $35 | $49 | None | Small teams, unlimited contacts, calling and SMS included. Still no automated workflows |
| Growth | $99 | $109 | None | Where most teams land: automated workflows, Power Dialer, bulk email, Chloe in workflows |
| Scale | $139 | $149 | None | Role-based permissions, lead visibility rules, predictive dialer, unlimited call-recording retention |
Every tier includes a monthly AI-credit allotment that scales per user up to a cap: 500 credits (Solo, 1-user cap), 1,000/user up to 10,000 (Essentials), 1,500/user up to 15,000 (Growth), 2,000/user up to 20,000 (Scale). Credits reset monthly and do not roll over. All AI credits, telephony, and seat billing are separate invoices.
The three meters, and what actually uses each one
| Item | Cost | When it applies |
|---|---|---|
| Calls and SMS (telephony) | Twilio pay-as-you-go rates, vary by country | Every plan. Standard calling, SMS, and phone number rentals bill here, not from AI credits |
| Call Assistant (summaries/transcripts) | $50/mo flat + $0.02/transcribed minute | Optional add-on, all tiers. Billed as telephony, not AI credits, per Close's own docs |
| Chloe Voice Agents | AI credits + full telephony minute rate | Double-billed: AI processing draws credits, the actual call draws telephony at the same rate a human rep pays |
| Enrichment | $0.05 per field enriched (AI credits) | Bulk-enriching many fields at once can burn credits fast |
| Extra AI credits | $20 to $10,000/mo, from $0.017 to $0.010 per credit | 17-tier subscription add-on once included credits run out; bigger tiers get a better per-credit rate |
| Premium phone numbers | $19/mo per line | All tiers |
What three real teams pay, seats plus usage
Our arithmetic from close.com's published seat prices and Close's own Help Center usage rates, annual billing, August 15, 2026. Telephony assumes light-to-moderate US calling volume at typical Twilio per-minute rates; your actual usage bill will vary by call volume and country.
| Team | Plan they land on | Seats / year | Add-ons / year | One-time | Year one |
|---|---|---|---|---|---|
| 3 seats, Essentials, light calling | Essentials, no add-ons | $1,260 | $300 | $0 | $1,560 |
| 10 seats, Growth, Call Assistant | Growth + Call Assistant for the team | $11,880 | $1,200 | $0 | $13,080 |
| 25 seats, Scale, heavy phone use | Scale + Call Assistant + extra AI credits | $41,700 | $3,600 | $0 | $45,300 |
The seat price is the smallest of three bills
Close’s seat price is straightforward: $9, $35, $99, $139 a month per user, annual billing, no seat minimum past Solo’s 1-user cap. What’s not straightforward is that this is only one of three things Close bills you for, and the other two don’t show up on the pricing page at all.
The second bill is telephony. Calls and SMS run through Twilio’s pay-as-you-go voice pricing, confirmed directly in Close’s own Help Center, and the rate depends on the country you’re calling and the number you’re calling from. The third bill is AI credits, a separate monthly pool that resets and doesn’t roll over.
Most of the AI is actually free
This is the part worth knowing before you assume Close’s AI is expensive. Chloe Chat, the conversational assistant, Notetaker, AI Search, and both lead and email-thread summaries never touch your credit balance. They work at zero credits, on every plan, even after your balance hits zero.
Only three things are metered: Chloe Voice Agents (AI making or handling calls), Enrichment ($0.05 per field), and Auto Updates (post-call field population). If your team doesn’t use voice agents or bulk enrichment, the AI credit system barely matters to your bill.
The double-charge in the fine print
Here’s the one genuinely surprising fact in Close’s docs. When Chloe Voice Agent places a call, you’re billed twice for it: once in AI credits for the processing, and again in telephony minutes, at the exact same per-minute rate a human rep’s call would cost. Close’s own help article says this outright: “think of it like a human rep making calls, the same telephony rates apply.”
Call Assistant, the summarize-and-transcribe add-on, works differently. It’s $50 a month flat plus $0.02 a transcribed minute, and it bills as telephony, not AI credits, a distinction that matters if you’re trying to predict which invoice a cost will land on.
How the ladder compares
Close’s Lite-to-Scale climb (289% from Solo to Scale) sits above the 88% median next-tier jump in our Pricing Cliff Report , though Close’s absolute entry price, $9, is one of the lowest in the category. What the report can’t capture is the usage layer: two tools with an identical seat price can have very different real bills depending on how many minutes your team spends on the phone.
Who should pay for this
For a team that calls constantly, Close’s built-in dialer genuinely replaces a separate VoIP tool, and that’s worth real money even before you look at the seat price. Essentials at $35 is the honest starting point for most small outbound teams; Growth at $99 is where workflows and the Power Dialer stop being optional.
Model your actual call volume against Twilio’s per-minute rates before you commit, especially at Scale, where Call Assistant and extra AI credits can add more to the bill than the seat upgrade itself. If your team is email-heavy rather than phone-heavy, Pipedrive starts cheaper and doesn’t carry a telephony meter at all. Close still places fourth in our full CRM ranking , and for a genuinely outbound, dial-heavy team, nothing else in this price range matches its calling setup.
Close pricing questions
How much does Close CRM cost per user
$9 (Solo), $35 (Essentials), $99 (Growth), or $139 (Scale) per user per month on annual billing. Monthly billing is $19, $49, $109, $149. Verified close.com August 15, 2026.
Does Close charge for calls and texting separately from the seat price
Yes. Calling and SMS bill through Twilio’s pay-as-you-go rates, which vary by country and are separate from your CRM subscription and from AI credits. This is confirmed directly in Close’s own Help Center, not a third-party estimate.
Is Close's AI actually free
Mostly, yes. Chloe Chat, Notetaker, AI Search, and lead or email summaries never draw from the AI credit pool. Only Chloe Voice Agents (calls), Enrichment, and Auto Updates use credits, and Voice Agent calls also bill telephony on top.
What is Close's Call Assistant add-on
$50 a month flat plus $0.02 per transcribed minute, available on every plan. It bills as telephony usage, not AI credits, and only transcribes calls longer than 30 seconds.
Is Close good for a small outbound team of 3 to 5 people
Yes, and it’s one of the stronger fits in this price range: Essentials at $35 includes built-in calling and SMS with no separate dialer tool needed. Budget an extra $80 to $150 per rep per month in realistic telephony usage on top of the seat price.
Is Close worth it for a 25-person sales team doing heavy phone outreach
Scale at $139/seat plus Call Assistant and extra AI credits runs close to $45,300 in year one by our own calculation, for 25 seats. Phone-heavy teams should model their actual call volume against Twilio’s per-minute rates before committing, since that’s the number that moves most.
Can you negotiate Close pricing
Barely, at normal team sizes. Close is self-serve with published prices; the one lever is annual billing, which runs 29% to 53% cheaper per seat than monthly depending on tier.
Sources and verification log
Every figure above traces to one of these, with the date we read it.
- Close pricing page. all four seat tiers on annual and monthly billing, add-on starting prices (Premium Numbers, Call Assistant, additional organizations) (read August 15, 2026)
- Close Help Center: Variable Usage Costs (Calling, SMS, Phone Numbers, AI Tools). confirms calling/SMS bill via Twilio pay-as-you-go, Call Assistant is $50/mo + $0.02/min and is billed as telephony not AI credits (read August 15, 2026)
- Close Help Center: AI Credits. confirms which features are free vs credit-metered, per-tier credit allotments and caps, the 17-tier extra-credit subscription pricing, and that Voice Agent calls bill both credits and telephony (read August 15, 2026)
- Topickz: The SaaS Pricing Cliff Report 2026. 466-tool benchmark for tier-jump medians (read August 15, 2026)
- G2: Close reviews. 4.7/5 across ~2,040 reviews, basis for the price-complaint synthesis (read June 28, 2026)