# Gorgias

Gorgias is the leading helpdesk for e-commerce brands, rated 4.6/5 on G2 from 500+ reviews. Profile: pricing, funding, Shopify integration, and user sentiment.

**Category:** E-commerce customer support helpdesk  
**Vendor:** Gorgias Inc.  
**Founded:** 2015  
**HQ:** San Francisco, California, US  
**Website:** https://www.gorgias.com  


## About

Gorgias is a customer support and helpdesk platform built specifically for e-commerce brands. Founded in 2015 by Romain Lapeyre and Alex Plugaru in San Francisco, Gorgias integrates deeply with Shopify, WooCommerce, and BigCommerce to give support agents full order context within each customer ticket. The platform unifies email, live chat, SMS, Instagram, Facebook, and voice support in one inbox, with e-commerce-specific automation for order modification, refund processing, and FAQ deflection. Gorgias serves over 14,000 merchants including Steve Madden, TUSHY, and Marine Layer. The company raised $30M in Series C funding in 2021 and is profitable. Gorgias competes with Zendesk and Freshdesk but focuses exclusively on e-commerce.

## Ratings

| Source | Score | Reviews |
|---|---|---|
| G2 | 4.6/5 | ~500 |
| Capterra | 4.6/5 | ~300 |

## Funding

$56M+

| Round | Amount | Date | Lead |
|---|---|---|---|
| Seed | $1.5M | 2017 | Y Combinator |
| Series A | $14M | 2020 | Alven |
| Series B | $25M | 2020 | SaaStr Fund |
| Series C | $30M | 2021 | Shopify Ventures |

## Viability

Strong. Profitable, $56M raised, Shopify Ventures backing (strategic alignment), 14K+ merchant customers. Dominant positioning in e-commerce helpdesk. Viable long-term for Shopify ecosystem merchants.

## Pricing

Gorgias charges per ticket volume (not per agent). Starter: $10/month for 50 tickets. Basic: $60/month for 300 tickets. Pro: $360/month for 2,000 tickets. Advanced: $900/month for 5,000 tickets. Overage at $0.40/ticket. Many growing brands hit the Basic-to-Pro jump quickly.

| Plan | Price | Best for |
|---|---|---|
| Starter | $10/mo | Early-stage stores, 50 tickets/month |
| Basic | $60/mo | Growing stores, 300 tickets/month |
| Pro | $360/mo | Established brands, 2,000 tickets/month |
| Advanced | $900/mo | High-volume brands, 5,000 tickets/month |

## What reviewers say

_~800 G2 and Capterra reviews, 2025-2026_

**Praised:**
- Native Shopify order data in every ticket eliminates tab-switching
- Macro automation deflects repetitive tickets without AI hallucinations
- Best Shopify integration of any helpdesk platform
- AI ticket deflection rate consistently beats other tools for e-commerce FAQs

**Complaints:**
- Pricing scales steeply with ticket volume beyond Starter plan
- Voice support quality still maturing
- Less suitable for non-e-commerce businesses

## Compliance

- **SOC 2:** Yes (Type II)
- **GDPR:** Yes
- **HIPAA:** No
- **SSO:** Yes (Advanced+)

## Integrations

- Shopify
- WooCommerce
- BigCommerce
- Magento
- Klaviyo
- Yotpo
- Recharge
- Returnly
- Loop Returns
- Attentive
- Postscript
- ShipBob
- ShipStation

## FAQs

### How does Gorgias pricing work?

Gorgias charges per monthly ticket (support message) not per agent. Unlimited agents on all plans. This benefits teams with many agents handling lower volume; it hurts high-volume stores.

### Is Gorgias only for Shopify stores?

Gorgias integrates with Shopify, WooCommerce, BigCommerce, and Magento. But it's most powerful with Shopify. Non-e-commerce businesses should look at Zendesk or Freshdesk instead.

### Does Gorgias have AI features?

Yes. Gorgias AI Agent (launched 2025-2026) can autonomously handle tier-1 support tickets including order status, return requests, and FAQs without human intervention.


## Sources

- [Gorgias website](https://www.gorgias.com): Product and pricing
- [G2 Gorgias reviews](https://www.g2.com/products/gorgias/reviews): User reviews
- [Gorgias Series C announcement](https://www.gorgias.com/blog/series-c-announcement): Funding details