# Connecteam

Connecteam is a workforce management platform for deskless workers rated 4.3/5 on G2 and 4.8/5 on Capterra (~950 reviews). Profile: funding, pricing, leadership, compliance.

**Category:** Workforce management / deskless employee platform  
**Vendor:** Connecteam Ltd.  
**Founded:** 2014  
**HQ:** Tel Aviv, Israel (with offices in New York, NY, US)  
**Website:** https://connecteam.com  


## About

Connecteam is a workforce management platform built specifically for deskless workers: the field teams, shift workers, retail staff, and frontline employees who make up the majority of the global workforce but were largely ignored by traditional HR software built for desk workers with company email addresses and laptops. The platform bundles scheduling and shift management, time tracking and attendance, internal communications, task management, checklists, and basic HR document management in a mobile-first product that runs on iOS and Android. Connecteam was founded in 2014 in Tel Aviv by CEO Amir Nehemia, raised approximately $120 million in its Series C round in 2022, and has built a reputation for aggressive value pricing, including a genuinely free plan for teams under 10 users. The company is headquartered in Tel Aviv with a growing New York presence and serves businesses in construction, hospitality, retail, healthcare, and transportation.

## Ratings

| Source | Score | Reviews |
|---|---|---|
| G2 | 4.3/5 | 250 |
| Capterra | 4.8/5 | 950 |
| Gartner Peer Insights | 4.5/5 | 32 |
| TrustRadius | 8.7/10 | 42 |

## Funding

~$120M (Series C, 2022)

| Round | Amount | Date | Lead |
|---|---|---|---|
| Seed | Undisclosed | 2014-2016 | Undisclosed |
| Series A | ~$7M | 2019 | Kamaaina Holdings, others |
| Series B | ~$37M | 2021 | Insight Partners |
| Series C | ~$120M | 2022 | Tiger Global, Insight Partners |

## Viability

Low-to-moderate risk. Connecteam raised approximately $120 million in its 2022 Series C and has been operating for over a decade with a clear product category focus. The company's free tier and SMB-friendly pricing create a large top-of-funnel, and the Capterra score of 4.8/5 across nearly 950 reviews is one of the strongest in its category, suggesting genuine customer satisfaction. The realistic risks are the crowded workforce management market (Deputy, Homebase, When I Work, and Sling all compete in adjacent spaces) and the SaaS funding environment for high-multiple private companies. The free tier for small teams means some revenue concentration in the SMB segment, where churn tends to be higher.

## Pricing

Connecteam has one of the more transparent pricing structures in workforce management. The free plan for up to 10 users is real and functional, not a crippled trial. The Basic paid plan at $29/mo covers up to 30 users and includes scheduling, time clock, and basic HR tools. The Advanced plan at $49/mo adds automations, advanced reporting, and payroll integrations. Beyond 30 users the per-user pricing kicks in, and at 100+ employees it becomes competitive with Deputy and Homebase. The Expert and Enterprise tiers with SSO, HIPAA, and dedicated support are custom-quoted. Check the current plan page for per-user rates above 30 users, as they have changed periodically.

| Plan | Price | Best for |
|---|---|---|
| Free | $0 | Up to 10 users; core scheduling, time clock, basic chat, and checklists |
| Basic | $29/mo (up to 30 users) | Shift scheduling, time tracking, task management, and basic onboarding for small teams |
| Advanced | $49/mo (up to 30 users) | Automations, advanced reporting, payroll integrations (QuickBooks, Gusto, ADP) |
| Expert | $99/mo (up to 30 users) + per user above 30 | Process automations, geofencing, HIPAA, advanced permissions |
| Enterprise | Custom | Dedicated CSM, SSO, custom SLA, API access, 1,000+ user deployments |

## What reviewers say

_~250 G2 reviews at 4.3/5 and ~950 Capterra reviews at 4.8/5, plus Gartner and TrustRadius_

**Praised:**
- The mobile experience is called out as genuinely excellent by frontline managers; field workers can clock in, complete checklists, and read team announcements from a phone without needing IT setup or a company email address
- Value for money scores at 4.8/5 on Capterra, with the free tier for up to 10 users and the $29/mo base plan frequently cited as "insane value" by owners of small construction and hospitality businesses
- Customer support responsiveness is a consistent strength in reviews, with many Capterra reviewers specifically naming the live chat team as faster and more helpful than competitors they had used before

**Complaints:**
- Reporting and analytics are basic by enterprise standards; teams that want labor cost breakdowns, overtime alerts, or integration with BI tools say the built-in reports don't go deep enough
- The G2 score (4.3/5) is lower than the Capterra score (4.8/5), partly because G2 skews toward larger tech-company buyers who expect more customization and API access than Connecteam currently offers
- Payroll integration depth varies by provider; the QuickBooks integration is solid, but companies on enterprise payroll systems (Ceridian, UKG) have to rely on CSV exports rather than native sync

## Compliance

- **SOC 2:** Yes (SOC 2 Type II)
- **GDPR:** Yes
- **HIPAA:** Yes (available on Business and Enterprise plans)
- **SSO:** Yes (SSO on Enterprise)

## Integrations

- QuickBooks
- Gusto
- Paychex
- ADP
- Xero
- Google Calendar
- Outlook Calendar
- Zapier
- Slack
- Rippling

## FAQs

### Is Connecteam really free?

Yes. The free plan is genuinely functional for teams of up to 10 users, covering scheduling, a time clock, team chat, task management, and basic onboarding checklists. It is not a time-limited trial. The ceiling is 10 employees; above that, paid plans start at $29/mo for up to 30 users.

### Who is Connecteam best for?

Connecteam is built for deskless and frontline teams: construction crews, retail staff, restaurant and hospitality workers, healthcare field staff, and transportation teams. If your workforce works from a shared location or in the field without assigned laptops or company email addresses, Connecteam is purpose-built for you. It is less suited for knowledge-worker or hybrid-remote teams where a tool like HiBob or Rippling is a better fit.

### How does Connecteam handle payroll?

Connecteam does not process payroll natively. It syncs approved time and attendance data to payroll providers including QuickBooks Payroll, Gusto, ADP, Paychex, and Xero. The QuickBooks integration is the most mature. Enterprises on Ceridian or UKG typically export CSVs rather than using a native sync. Verify the integration status for your payroll system before committing.

### Is Connecteam HIPAA compliant?

Yes, on Business and Enterprise plans. HIPAA compliance is not available on the free or Basic tiers. If you handle protected health information (PHI) as a healthcare employer, you will need a Business plan minimum and a signed BAA from Connecteam. SOC 2 Type II and GDPR apply across plans.

### What are Connecteam's main competitors?

Connecteam competes with Deputy, Homebase, When I Work, and Sling in the shift-scheduling and time-tracking space. For broader frontline HR features, Workforce.com and Rippling's workforce product are also in the mix. Connecteam's edge is the breadth of features at a low price point and the free tier; its gap is enterprise reporting depth and payroll integration breadth.


## Sources

- [G2: Connecteam reviews](https://www.g2.com/products/connecteam/reviews): rating 4.3/5, ~250 reviews
- [Capterra: Connecteam](https://www.capterra.com/p/172477/Connecteam/reviews/): rating 4.8/5, ~950 reviews, sub-scores, demographics
- [Gartner Peer Insights: Connecteam](https://www.gartner.com/reviews/market/workforce-management-applications/vendor/connecteam): rating 4.5/5, ~32 reviews
- [TrustRadius: Connecteam](https://www.trustradius.com/products/connecteam/reviews): score 8.7/10, ~42 reviews
- [Crunchbase: Connecteam](https://www.crunchbase.com/organization/connecteam): Series C $120M, investors, founding date
- [LinkedIn: Connecteam company page](https://www.linkedin.com/company/connecteam/about/): employee estimate, HQ Tel Aviv / New York, founded 2014
- [Connecteam: pricing page](https://connecteam.com/pricing/): published plan tiers, free plan details, per-user pricing above 30 users
- [Connecteam: official website](https://connecteam.com): product overview, integrations, compliance claims