--- title: "Best Halp Alternatives in 2026: 5 Slack and Teams Ticketing Tools That Replace It" description: "Atlassian discontinued Halp, so every option here is a migration target. We tested the 5 strongest Halp alternatives for Slack and Teams ticketing. Freshservice wins overall, Jira Service Management is the official Atlassian path, Siit is the closest Slack-native fit." date: 2026-06-07 lastmod: 2026-06-07 draft: false type: alternatives category: customer-success category_label: Customer Success author_name: Devan Rao author_slug: devan-rao author_initial: D last_tested: "May 28, 2026" last_pricing_verified: "June 7, 2026" tools_tested: "8" read_time: "11 min read" image: "/images/covers/halp-alternatives.png" cover_image: "/images/covers/halp-alternatives.png" image_alt: "Best Halp alternatives in 2026: Freshservice, Jira Service Management, Zendesk, Siit and Thena compared by Topickz" schema: "Article" baseline: name: "Halp" tagline: "Atlassian's Slack and Teams conversational ticketing tool, now discontinued" price: "Discontinued (folded into Jira Service Management)" trial: "No longer available" logo: "https://www.google.com/s2/favicons?domain=halp.com&sz=128" ai_lede: "The best Halp alternatives in 2026 are 1. Freshservice 2. Jira Service Management 3. Zendesk 4. Siit 5. Thena. Halp was discontinued by Atlassian, so every option here is a migration target, not a feature swap. Freshservice is the best overall replacement, Jira Service Management is the official Atlassian path, and Siit is the closest match to Halp's Slack-native simplicity." deck: "Halp is gone. Atlassian stopped selling it to new customers in May 2023 and shut the standalone product for existing customers in June 2024, folding its conversational ticketing into Jira Service Management as Atlassian Assist. So if you are searching for a Halp alternative, you are really choosing a migration target: a tool that does what Halp did well, turn Slack and Teams messages into tracked tickets, without the parts Halp could not. We tested the 5 strongest replacements against that exact job." summary: '' how_we_chose: "Halp itself is no longer available to test, so we evaluated the five strongest replacements against what Halp actually did well: turning Slack and Teams messages into tracked tickets without forcing people out of chat. We weighted native Slack and Teams ticketing, how close each tool gets to Halp's stay-in-chat simplicity, AI triage and deflection, and pricing, since some Halp refugees ran small teams and some ran full service desks. This builds on the same hands-on testing behind our best help desk software guide. Pricing was re-verified on each vendor pricing page on June 7, 2026, the same pass that confirmed every G2 rating cited here." tools: - name: "Freshservice" tagline: "Best overall Halp replacement, a modern ITSM with chat ticketing" badge: "Best overall" score: "9.1" external_rating: "4.6" rating_source: "G2" rating_count: "1,335" price: "$19/agent/mo" trial: "14-day free trial" url: "https://www.freshworks.com/freshservice/" review_url: "https://www.g2.com/products/freshservice/reviews" logo: "https://www.google.com/s2/favicons?domain=freshservice.com&sz=128" pros: - "Modern ITSM with Slack and Teams ticketing, so employees still raise requests in chat the way they did in Halp" - "Freddy AI handles triage, deflection and summaries, the upgrade Halp never got, at 4.6/5 across 1,335 G2 reviews" - "Starts at $19/agent/mo with real incident, asset and change management built in, far more platform than Halp was" cons: - "Pricing creeps up tier to tier, and asset management beyond the free allotment adds cost" - "More platform than a tiny team that just wanted Halp's lightweight ticketing strictly needs" summary: >- Freshservice is the closest thing to an upgrade for a team coming off Halp. It keeps the part people liked, raising tickets straight from Slack and Teams, and wraps it in a real service desk: incident, asset and change management, plus Freddy AI for triage, deflection and summaries that Halp never offered. It is well-liked, 4.6/5 across 1,335 G2 reviews, and starts at $19/agent/mo. The trade is that it is more than Halp ever tried to be, which is great if you wanted Halp to grow up and a little heavy if you only wanted lightweight chat tickets. Watch the tier creep and asset add-ons as you scale. For most teams replacing Halp with something that will still fit in two years, Freshservice is the first to trial. It ranks well in our [best help desk software](/list/customer-success/best-help-desk-software/) testing. pricing_tiers: - {plan: "Starter", price: "$19/agent/mo", best_for: "Core ITSM, incident + knowledge base"} - {plan: "Growth", price: "$49/agent/mo", best_for: "Asset management + service catalog"} - {plan: "Pro", price: "$99/agent/mo", best_for: "Problem, change + advanced analytics"} - {plan: "Enterprise", price: "Custom", best_for: "Larger orgs, governance + sandbox"} - name: "Jira Service Management" tagline: "Best for Atlassian shops, the official Halp migration path" badge: "Best for Atlassian shops" score: "8.8" external_rating: "4.3" rating_source: "G2" rating_count: "962" price: "$20/agent/mo (Standard)" trial: "Free for up to 3 agents" url: "https://www.atlassian.com/software/jira/service-management" review_url: "https://www.g2.com/products/jira-service-management/reviews" logo: "https://www.google.com/s2/favicons?domain=atlassian.com&sz=128" pros: - "The official home of Halp's technology, which now lives inside it as Atlassian Assist for Slack and Teams" - "Tight fit with Jira and Confluence, the obvious choice if your engineering org already runs Atlassian" - "Free for up to 3 agents and $20/agent/mo at Standard, a reasonable floor with full ITSM behind it" cons: - "Reviewers say folding Halp into Jira Service Management lost the standalone simplicity that made Halp appealing" - "Heavier setup than Halp, with a learning curve that assumes some Atlassian familiarity" summary: >- Jira Service Management is the path Atlassian wants you on, because Halp literally lives inside it now as Atlassian Assist, the rebranded Slack and Teams ticketing. If your org already runs Jira and Confluence, that gravity is real: one vendor, one data model, and conversational tickets that flow into the same service desk your engineers use. It is a capable ITSM, 4.3/5 across 962 G2 reviews, free for up to 3 agents and $20/agent/mo at Standard. The honest knock is the one Halp users feel most: reviewers say the move into Jira Service Management traded away the lightweight simplicity that made Halp worth using in the first place. So it is the right call for Atlassian shops and an awkward one for teams that wanted Halp precisely because it was not a heavy platform. pricing_tiers: - {plan: "Free", price: "$0", best_for: "Up to 3 agents, small teams getting started"} - {plan: "Standard", price: "$20/agent/mo", best_for: "Core service management, most teams"} - {plan: "Premium", price: "$40/agent/mo", best_for: "High-velocity ITSM, AI + automation"} - {plan: "Enterprise", price: "Custom", best_for: "Multi-site, advanced governance + SLAs"} - name: "Zendesk" tagline: "Best for teams that need Halp to grow into a full help desk" badge: "Best for scaling support" score: "8.7" external_rating: "4.3" rating_source: "G2" rating_count: "6,806" price: "$55/agent/mo (Suite Team)" trial: "14-day free trial" url: "https://www.zendesk.com/" review_url: "https://www.g2.com/products/zendesk-for-customer-service/reviews" logo: "https://www.google.com/s2/favicons?domain=zendesk.com&sz=128" pros: - "A full customer-support platform with a Slack integration, the right move if Halp was really doing customer support" - "Deepest track record here, 4.3/5 across 6,806 G2 reviews, with mature AI agents, reporting and omnichannel" - "Scales from basic ticketing to enterprise support operations without changing tools again" cons: - "At $55/agent/mo Suite Team and up, it is the priciest option here, and costs climb with add-ons" - "Built for external customer support, so it is overkill for purely internal Slack ticketing Halp-style" summary: >- Zendesk is the alternative for teams that realize Halp was quietly doing customer support, not just internal IT, and now need something that scales. It is a full support platform, ticketing, knowledge base, AI agents, omnichannel and reporting, with a Slack integration so requests can still start in chat. It has by far the deepest track record on this list, 4.3/5 across 6,806 G2 reviews. Two caveats matter. It is the most expensive option here, starting at $55/agent/mo on Suite Team and climbing with add-ons, and it is built for external customer support, which makes it heavy for a team that only wanted internal Slack ticketing. If your Halp use was customer-facing and growing, Zendesk is the durable choice. We put it head-to-head with Freshworks in our [Freshdesk vs Zendesk comparison](/comparisons/customer-success/freshdesk-vs-zendesk/). pricing_tiers: - {plan: "Suite Team", price: "$55/agent/mo", best_for: "Small support teams, core omnichannel"} - {plan: "Suite Growth", price: "$89/agent/mo", best_for: "Growing teams, self-service + automation"} - {plan: "Suite Professional", price: "$115/agent/mo", best_for: "Skills routing, advanced analytics"} - {plan: "Suite Enterprise", price: "Custom", best_for: "Large operations, custom roles + sandbox"} - name: "Siit" tagline: "Closest match to Halp, a Slack and Teams-native internal help desk" badge: "Closest to Halp" score: "8.6" price: "$29/admin/mo" trial: "Free trial" url: "https://www.siit.io/" logo: "https://www.google.com/s2/favicons?domain=siit.io&sz=128" pros: - "Lives entirely inside Slack and Teams the way Halp did, so there are no portals to push employees toward" - "Built for internal IT, HR and ops, with native HRIS and identity integrations and AI agents that run workflows" - "Admin-based pricing from $29/mo with unlimited employee access, friendly for small internal teams" cons: - "A newer, smaller vendor without the long review track record of the bigger platforms here" - "Narrower than a full ITSM if you later need deep change, problem and asset management" summary: >- Siit is the alternative that feels most like Halp, on purpose. It runs inside Slack and Teams, turns messages into tickets, and is built for internal service teams, IT, HR and ops, exactly the audience Halp served. It goes further than Halp did with native HRIS and identity integrations and AI agents that can execute multi-step workflows without handoffs, and the admin-based pricing from $29/mo with unlimited employee access fits small internal teams well. The honest context is maturity: Siit is a newer, smaller vendor, so it does not carry the long public review track record the bigger platforms here do, and it is narrower than a full ITSM if you eventually need deep change and asset management. For a team whose whole reason for using Halp was that it lived in chat, Siit is the closest direct heir. pricing_tiers: - {plan: "Standard", price: "$29/admin/mo", best_for: "Internal IT, HR and ops teams in chat"} - {plan: "Pro", price: "$49/admin/mo", best_for: "HRIS + asset management, more automation"} - {plan: "Enterprise", price: "Custom", best_for: "Larger orgs, security + advanced workflows"} - name: "Thena" tagline: "Best for Slack-first B2B customer support inside shared channels" badge: "Best Slack-first support" score: "8.4" price: "$29/user/mo" trial: "Free trial" url: "https://www.thena.ai/" logo: "https://www.google.com/s2/favicons?domain=thena.ai&sz=128" pros: - "Turns shared Slack channels into a structured ticketing system, with AI request detection so nothing gets missed" - "Purpose-built for B2B teams that support customers in Slack, a modern take on Halp's chat-first model" - "Kanban-style ticket management and email plus Slack from the entry tier at $29/user/mo" cons: - "A newer vendor with a limited public review track record, and it suits teams under roughly 100 tickets a day" - "Microsoft Teams support sits on the Enterprise tier, so Teams-first shops pay up for it" summary: >- Thena is the pick when Halp was really powering customer conversations in shared Slack channels, the B2B support motion where your customers and your team talk in the same workspace. It detects requests with AI so they become tracked tickets instead of lost messages, and it organizes them in a kanban view, all from $29/user/mo on the entry tier with Slack and email. It is a modern, chat-first tool in Halp's spirit. Be realistic about the fit: Thena is a newer vendor without a long public review record, it suits teams handling under roughly a hundred tickets a day, and Microsoft Teams support only arrives on the Enterprise tier. For a Slack-centric B2B support team that liked how Halp lived in chat, Thena is the most on-target option here. pricing_tiers: - {plan: "Starter", price: "$29/user/mo", best_for: "Up to 5 seats, Slack + email, 1,000 tickets/mo"} - {plan: "Standard", price: "$79/user/mo", best_for: "AI web chat + API, growing teams"} - {plan: "Enterprise", price: "$119/user/mo", best_for: "Microsoft Teams + enterprise controls"} excluded: - name: "ServiceNow" reason: "The enterprise ITSM standard, but the price and implementation weight make it overkill for teams that liked Halp precisely because it was light and lived in chat." - name: "Help Scout" reason: "A clean, email-first help desk. It is a good support tool, but it is not built around Slack and Teams conversational ticketing the way Halp was, so it misses the core reason people used Halp." - name: "Intercom" reason: "A strong conversational support platform, but aimed at external customer messaging on your own site and app and priced for it, not the internal Slack and Teams ticketing Halp specialized in." honorable_mentions: - name: "Unthread" why: "A newer Slack and Teams-native support tool focused on AI deflection. A close-in-spirit Halp replacement worth a look alongside Siit and Thena, especially if AI ticket deflection is the priority." - name: "Freshdesk" why: "Freshworks' customer-support help desk, a sibling to Freshservice aimed at external support. A fit if your Halp use was customer-facing rather than internal IT. See our Freshdesk vs Zendesk comparison for where it lands." faqs: - q: "Did Atlassian shut down Halp?" a: "Yes. Atlassian stopped selling Halp to new customers in May 2023 and discontinued the standalone product for existing customers in June 2024. Halp's conversational ticketing was folded into Jira Service Management and rebranded as Atlassian Assist. The standalone Halp you used to buy no longer exists, which is why choosing a Halp alternative now means choosing a migration target." - q: "What is the official replacement for Halp?" a: "Jira Service Management. Halp's technology now lives inside it as Atlassian Assist, the Slack and Teams ticketing add-on. That is the path Atlassian points existing Halp customers to, and it is the natural choice if your org already runs Jira and Confluence. The common complaint is that the move into Jira Service Management traded away the standalone simplicity that made Halp appealing, which is why many teams evaluate Freshservice or a Slack-native tool like Siit instead." - q: "What is the closest alternative to Halp's Slack-native experience?" a: "Siit is the closest in spirit. Like Halp, it runs entirely inside Slack and Teams and is built for internal IT, HR and ops teams, with no portal to push employees toward. Thena and Unthread are also strong Slack-native options, with Thena aimed more at B2B customer support in shared channels. If you want depth over chat-purity, Freshservice keeps the Slack and Teams ticketing while adding a full ITSM behind it." - q: "What is the cheapest Halp alternative?" a: "Jira Service Management is free for up to 3 agents, the cheapest real starting point, then $20/agent/mo at Standard. Siit at $29/admin/mo can be cheaper for internal teams since it bills admins, not every employee, and includes unlimited employee access. Freshservice starts at $19/agent/mo. Zendesk is the most expensive, opening at $55/agent/mo on Suite Team." - q: "How hard is it to migrate off Halp?" a: "It depends where you land. Moving to Jira Service Management with Atlassian Assist is the smoothest, since it is the same underlying technology and Atlassian provides a migration path. Moving to Freshservice, Zendesk, Siit or Thena means re-creating your request types, routing and any automations in the new tool and re-connecting Slack or Teams. None of it is heavy for a typical Halp setup: budget a few days, run the new tool in one channel first, then roll it out workspace-wide once the flow feels right." --- ## What happened to Halp Halp was a smart idea: let people raise and resolve tickets without leaving Slack or Microsoft Teams. Atlassian bought it, then absorbed it. The timeline is simple. Atlassian stopped selling Halp to new customers in May 2023, and shut the standalone product for existing customers in June 2024. The conversational ticketing did not vanish, it moved into Jira Service Management and was rebranded Atlassian Assist. So if you are reading old "Halp is great" recommendations and trying to sign up, that is why you cannot. The question now is not whether to use Halp. It is what to replace it with. The teams doing that replacement split along a clear line. Those committed to Atlassian follow the official path into Jira Service Management. Those who want Halp's lightweight, in-chat feel without the Jira weight move to a Slack-native tool like Siit or Thena. And those who realize Halp was carrying real support load move up to a full help desk like Freshservice or Zendesk. {{< infographic-compare left-tag="The modern upgrade" left-title="Freshservice" left-num="$19" left-label="per agent/mo, Slack + Teams + AI" right-tag="The official path" right-title="Jira Service Mgmt" right-num="$20" right-label="per agent/mo, includes Atlassian Assist" winner="left" winner-text="Freshservice keeps Halp's chat ticketing and adds a full ITSM, without the Jira learning curve" >}} ## Picking your Halp alternative by use case Halp meant different things to different teams, internal IT for some, customer support for others, so the right replacement depends on what you were actually using it for. This is the matrix we hand the teams we test with. | Your situation | Best alternative | Why it fits as a Halp replacement | |---|---|---| | Want a modern upgrade with real ITSM | **Freshservice** | Slack + Teams tickets, AI, $19/agent/mo | | Already all-in on Atlassian | **Jira Service Management** | Official path, includes Atlassian Assist | | Halp was doing customer support at scale | **Zendesk** | Full support platform, grows with you | | Loved Halp because it lived in chat | **Siit** | Slack and Teams-native, internal IT/HR/ops | | B2B support inside shared Slack channels | **Thena** | AI request detection, kanban ticketing | For the full category, including the help desks that did not make this Halp-specific list, see our [best help desk software](/list/customer-success/best-help-desk-software/) guide. ## Moving off Halp without losing your Slack workflow Start by naming what Halp actually did for you. If it was internal IT and HR requests, you want Freshservice, Siit or Jira Service Management. If it was customer support, you want Zendesk, Thena or Freshdesk. Getting that one decision right matters more than any feature checklist. The migration itself is light for a typical Halp setup. You re-create your request types, routing rules and any automations in the new tool, then connect Slack or Teams so requests still start in chat. Moving to Jira Service Management with Atlassian Assist is the smoothest, since it is the same underlying technology. Roll it out in stages. Stand the new tool up in one channel or one team first, run it for a week alongside whatever stopgap you are using, and only flip the whole workspace once the in-chat flow feels as natural as Halp did. Budget a few days, not a project.